- You don't need ITIL to run a static environment where nothing goes wrong and nothing changes and nothing grows.
- ITIL has nothing to do with technology, nor can it be implemented with just technology.
- ITIL is about how an organization and the people within it respond to planned and unexpected variations in the environment, from outages to changes to growth.
- ITIL seeks to make the IT organization more responsive to the business needs and to help demonstrate value
- ITIL defines human behavior.
- Every organization needs the processes ITIL describes.
- Every organization already has them.
- ITIL is just one way of defining a standard approach to performing them.
- You may not need ITIL but every IT shop needs to be doing what ITIL describes, one way or another.
Thursday, September 18, 2008
Do I really need the IT Infrastructure Library (ITIL)?
I found some of these statements from the IT Skeptic and added some others... Do you disagree?
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